Some programs (like games)
don't work on my computer: Setting up games
and some other multimedia programs to work on a Windows based computer is sometimes a
stressful experience. Games programmers try to design games to work on a variety of
different computers with different makes of sound and video cards and different settings
for these cards. Unfortunately, they don't always get it right. Games that work perfectly
well on a lower spec computer may not work at all on this new 'state of the art' machine
you've just bought. Occasionally fiddling around with settings in the Control Panel will
rectify the problem. (Often fiddling around with settings will cause your computer to
crash). If you are running Windows 98/ME on your computer consider buying only games
that have the 'designed for Windows 98/ME' logo. Note: 'Compatible with Windows
ME' is not
the same thing.
Try visiting the web site for the program you are using. There may be some FAQ (Frequently
Asked Questions) or other general information that may be of help.
Computer completely dead -
neither monitor nor base unit will come on: If you bought your computer from Best Price Computers Ltd it
is more likely that you've had a power cut than a dead computer. Please check your
electric socket, the plug and the fuse before calling us. Try using another cable. Very
often cables used for kettles will fit your computer. Note that some
computers have a power switch at the back of the unit as well as the front.
If you do then that needs to be on before you try the switch at the
The screen comes on OK when
booting but gets unreadable when in Windows: This could be possibly because
you've installed the wrong video drivers and/or have set the resolution/colours/refresh
rate too high for your monitor to handle. Fortunately you'll find that you can still start
the computer up in safe mode to correct this problem. Hold
your "Control" key down and power your PC up. Keep holding the key
down till you see the menu offering you the option of starting up in Safe
you've started up in safe mode you'll be able to make changes to your video settings and
restart the machine for the changes to be recognised. See hardware
help page for guide to setting up video drivers.
Error Messages on Start Up:
Error messages like nwlink.vxd missing or damaged - press any key to continue
may lead you through several messages before starting Windows. It is certainly an
inconvenience to keep pressing 8 to 10 keys each time you want to start Windows. This is
caused by the incorrect deletion of programs. When removing a program from a computer you
need to use the Add/Remove Software in the Control Panel to actually un-install
it rather than delete it. Just deleting a program is likely to give you
these error messages. Solution: Just don't do it again. (The problem can be solved by
editing the ini files and the registry but that as that is a risky proposition you may
just want to put up with the inconvenience till you next format your hard disk and
re-install Windows). Suggestion: Invest in a good uninstallation program like
Computer keeps running scandisk on
start-up: Windows runs scandisk on start-up when the computer hasn't been shut
down properly. Please read your Windows manual for correct method of shutting Windows down
before turning the power off. If the problem continues it is possible that your
installation of Windows is damaged.
My computer says "press
any key" to continue,but I don't have a key with that name: (OK, we
didn't actually get that particular complaint :-)
Probably the most common abbreviation used in technical support. It has come to be
accepted in some places as Read The "Friendly"
Manual. So, the manual is not always easy to understand, but it's there for your help. In
fact, it's there to be your first port of call. :-)
I've reinstalled Windows
and my sound/video/modem/printer is not working correctly: It is possible
that you haven't correctly setup your device. Please click here for link to our hardware help page ........ or here for software
Windows 98 SE does not shutdown
correctly or it restarts when it should shutdown. Go to Run and type
in "MSCONFIG" without the quotes. Click on "advanced"
and tick/untick the Enable Fast Shutdown. Restart the computer and see if
it shuts down? Still doesn't? Try the BIOS and disable ACPI. Also disable
power saving. No joy? Try Microsoft's shutdown
Still have a problem?
We have links to other help sites. Click
We, Best Price Computers Ltd
have provided substantial help information in our on-line help section. Please note that
advice here relates only to computer hardware bought from us and may be inappropriate and
damaging to equipment purchased elsewhere. We, along with our service providers, hosts,
telephone providers and associated companies take no responsibility for any damage, loss,
or malfunction caused directly or indirectly by use or misuse of any information contained
in the help
pages and the pages/sites that
they are linked to.Users of this help section do so entirely at their own risk. We regret
that we cannot accept telephone enquiries for hardware/software support on equipment not
bought from us.
Before calling us for support
please have your purchase receipt number from Best Price Computers Ltd, all your drivers,
and your item serial code ready.
Your problem not listed here? Other