Most people like to see and try out a computer before buying it. How do you do that when you are buying over the phone? Simple: buy from Poweroid!

How does your money back guarantee work?

Isn't it a legal requirement that you offer a money back period?

Don't others offer the same guarantees?

How do I ensure that I do get a refund if I am not happy?

Why do you not give refunds on machines built to order and bulk purchases?

When you buy a standard advertised home PC from us, you would pay us as usual over the phone, and we'd despatch the computer within the promised period. After receipt of the computer you get 14 days in which to decide whether you like it or not.

If you don't like it for whatever reason simply call us to get a return number. Then pack the computer back in the original packaging, enclose a note with the return number and a copy of your original receipt and send it back to us. For your own protection please take out insurance to avoid losing out if your parcel gets damaged in transit.

What do you need to do to ensure you get your money back?

But why get involved with the small print of UK regulations governing Mail Order trade? Why buy from a company that won't offer you guaranteed satisfaction? Talk to Best Price Computers Ltd. We'll deliver exactly what you ordered, within the period it is promised to you and at the price we quoted. We'll then give you 14 days to decide if you are absolutely delighted with your new PC.

Want to read about UK regulations?  UK Trading Standards

We are so confident that you will be absolutely delighted with any home PC bought off our shelves that we will give you a "no-questions-asked" money back guarantee when we deliver one of these computers to you. Simply return the goods to us within 14 days of receipt, and we'll cheerfully give you a refund or credit*. This guarantee is in addition to your statutory rights. (Please see below)

Quantity purchases (multiple PCs on the same order) are not eligible for this offer. PCs bought for the purpose of resale or business (including server grade products) are also not eligible for the 14 day free trial.

We do not give refunds on computers built-to-order or standard PCs modified to customer's specific requirements^***. It's not because we have any lack of confidence in these machine. They are built to the same exacting standards as the rest of our computers. We do not provide refunds on built to order because in many cases we are buying the parts in especially for the PC you ordered and will not be able to return them to our suppliers for a refund. We would like to give you the same "no questions asked" money back policy on built-to-order computers. We're working on it...so watch this space.

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• You have sent the goods back to us properly packaged and insured against transit damage/loss.
• You have made a full return of goods supplied on that receipt including cables, drivers, software, manuals etc.
• You have not invalidated the warranty by breaking any seals to areas that have been restricted with warranty stickers.
• Your computer is a standard off the shelf machine and was not built to order or personalised to your requirements.
• You have not damaged the hardware or software (including operating system installation) or otherwise broken our Terms and Conditions (subjecting the goods to extreme heat, water damage etc). 

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What our customers say about us.

ISO 9002 quality certification - what it means.

*Everything on this page subject to our standard terms and conditions, copy available on request. These do not affect your statutory rights.