Frequently Asked Questions

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Warranty Questions | PCs without monitors | Payment Methods | Delivery FAQs

	Frequently Asked Questions

	How do you offer such good prices? What's the catch? How can I order a PC from you? Do you offer interest-free credit? Can I buy a PC without a monitor, or without Windows? I've heard that support can be a nightmare with some companies. What's your support like? Why should I buy my computer from you and not someone like Compaq or IBM? When will I receive my PC? Can you build a PC to order or do I have to buy a PC from the advertised range on this website? I don't want to pay the delivery charges. Can I pick the PC up myself? I've already got some parts like a CD Drive and floppy drive. Can you sell me a PC without those bits? I am not at home during the day. Can you deliver to an address different to the registered address? How safe is it to pay by card? Can I order from you if I live outside the UK?


	How do you offer such good prices? What's the catch?

	There is no secret to how we offer great value. We've explained it all at: prices - and how we do them.

	How can I order a PC from you? Do you offer interest-free credit?

	There are several ways you can pay for a PC bought from us. No, we do not offer "interest free" credit. In fact, we believe that "interest free" does not exist. You may find that - typically - PCs offered on interest free options elsewhere cost far more than equivalent PCs bought from us.

	Can I buy a PC without a monitor, or without Windows?

	Yes, you can. If you already have a licence for Windows you do not need to buy a copy from us. (Note: If your existing copy is an OEM copy then it is not legal to use it on any PC other than the one it was supplied with). If you already have a copy of Windows we do the installation on your new PC free of charge to save you the trouble of installing the operating system and drivers. You can also buy a PC without a monitor.

	I've heard that support can be a nightmare with smaller companies. What's your support like?

	A lot of companies make a lot of claims on support. We actually deliver. It's easy to check service promises, and we advise you do it before you buy your PC. Call the support line of various top brand manufacturers. Then call our support. You'll see the difference. Not only do we have a dedicated support section on this website but we have 7 day a week support via a standard national rate phone number (no premium rates).

	Why should I buy my computer from you and not someone like Compaq or IBM?

	There are several reasons and one of the main ones is quality. Branded PCs are built to high quality standards, but yes, we said quality.

	When will I receive my PC?

	We have one of the quickest delivery times in the UK. We despatch most orders within 3-4 working days. If, for any reason, we believe that the particular configuration you want is subject to a delay we will tell you BEFORE we take your order. Some machines, like high end video editing machines, servers, and highly customised PCs do not fall under the three day despatch. Again, an estimated time will be provided at time of ordering.

	Can you build a PC to order or do I have to buy a PC from the advertised range on this website?

	We do build PCs to order. However, they do cost more. Unless you have some very specific requirements you'll probably find that one of our standard machines fits the bill. If you do need a PC built to order, please give us a call and we'll be delighted to help.

	I don't want to pay the delivery charges. Can I pick the PC up myself?

	Generally, no. As a mail order company we are geared towards shipping PCs out. Bear in mind that the delivery costs include the cost of packing and insurance. It is not in anyone's interest to allow collection of PCs that are not packed for safe transit. Answers to other delivery questions.

	I've already got some parts like a CD Drive and floppy drive. Can you sell me a PC without those bits?

	You can buy a PC without the "externals" (like monitor, speakers etc). From experience we've found that supplying semi-built PCs is fraught with problems, so our advice is to get all the "internals" supplied at time of purchase of the PC. It's always the safest option to have all the equipment supplied from the same source, so there's never a dispute about whose responsibility it is if a problem arises. Remember that breaking warranty seals to fit parts also affects your warranty cover with most manufacturers.

	I am not at home during the day. Can you deliver to an address different to the registered address?

	We can deliver to any address you specify IF you are paying by cheque or bank transfer. If you are paying with a credit card or debit card then, for security reasons, we have to attempt delivery at the address the card is registered to. But we have a solution.

	How safe is it to pay by card?

	It is perfectly safe to pay with a credit or debit card. With credit cards you have the protection that your card company provides including a refund and insurance. With debit cards you do not have the insurance but you still do have a safe transaction. More details.

	Can I order from you if I live outside the UK?

	We do a lot of international business. We've devoted a whole page to those questions. Please click here.

*Everything on this page subject to our standard terms and conditions, copy available on request. These do not affect your statutory rights.