Buying PCs from us if you live outside of the UK

International Orders

VAT is payable on all orders shipped to any UK or EC address.

We ship PC systems to several countries outside the UK. This page attempts to answer the questions you may have about purchasing from us if you are based abroad.

If your question is about shipping to America - we don't. Sorry. We do not ship to the US of A, or to Canada. Please visit Visionman.com for quality servers and workstations, and excellent customer service in the US of A and Puget Computers for custom PCs.

VAT is the UK's Value Added Tax. It does not apply if the goods you are purchasing from us are shipped out of the EC.

View full list of PCs and Prices

1. Payment: How can you pay?

	UK/Channel Islands	EU States	USA/Canada	Africa	Indonesia/Far East

Credit Card	Yes	No	No	No	No
Debit Card	Yes	No	No	No	No
Cheque UK£	Yes	Yes	No	NO	No
Bank Transfer	Yes	Yes	No	Yes	Yes
Online ordering	Yes	No	No	No	No
VAT Payable	Yes/No	YES	NA	No	No

The only exceptions are as explained in question 3 below.

All goods are paid for in advance in cleared funds prior to shipping. This also applies to international orders.

2. VAT Refunds: Can you pay the price without vat?

In brief: No VAT if we are shipping the goods ourselves and it is going outside of the EC. Pay the VAT and reclaim it for all other eligible exports.

If you wish to collect the goods or have them shipped to a UK or EC address then we have to charge you the VAT. If you are a non-EC citizen you may be able to claim the VAT back by filling in the appropriate form at the port of departure. On receipt of a form duly cleared by customs we then refund the amount of the VAT to your credit card or to a UK address via cheque (depending on how you've paid). We do not currently charge an administration fee for this service. Please ask for the VAT form at time of making the purchase if this applies to you.

If you wish to pay the price pre-VAT you cannot pick the goods up yourself and you cannot send your courier to collect the goods. On any sale without VAT we are required to record proof of export and all the right paperwork to submit to Her Majesty's Customs and Excise. The only way we accept "not paying the VAT" is if we use our couriers, and our couriers only, and the goods are shipping outside of the EC. (UK defense personnel, other UK organisations that have special VAT exemptions: please call to discuss VAT exemption certificates)

3. What about if you live in Guernsey, Jersey or similar "UK" area (off-shore, but with a UK postcode and UK telephone number) that is exempt from VAT?

We can ship the goods without charging you the VAT. And yes, if we can get the address check done (which is normally possible) then you can even pay with a credit/debit card. Delivery does cost more though.

4. What about bulk orders / quantity purchasing if you live outside the UK?

Irrespective of the quantity you wish to purchase, the size of your company, or your credit rating, we regret that the answers to questions one and two above are not negotiable. Companies based in the EC still pay VAT on purchases.

5. Timings: What about if you need to call/fax us?

The good news is that we are open long hours and irrespective of where in the world you are calling from there's bound to be a convenient time.

Remember that if you are calling from abroad you do not need to use the "0" before the phone number. Simply dial your international access code + 44 + 870 22 00 444. We prefer not to receive international faxes. Please contact us by email if you do not wish to phone.